1. Introduction

Airtel Kenya offers tele communication and mobile services to consumers in Kenya. Our Privacy Notice informs you as our customer, agent, supplier, partner, or visitorof (i) whowe are (ii) the personal data we collect about you (iii) the reason for collecting the data and (iv) how we use the information. In this regard, this Privacy Notice relates to the handling of your personal dataas we are committed to protecting and safeguarding your privacy and interests. The term “personal data” in this Notice means any information relating to an identified or identifiable individual.

2. Who Airtel Kenyais

Airtel Networks Kenya Limited(‘Airtel Kenya)’ or ‘We’) is a controller of your personal data and responsible for the processing of your data.

3. Personal Data Collected

The personal data listed below is generally required to facilitate provision of telecommunication services to our customers and canbe collected either in person, over the phone, by email, or via our website.We collect, use, store and transfer different types ofpersonal data including but not limited to:

We collect, use, store and transfer different types ofpersonal data including but not limited to:

• identity data including name; date of birth; National ID/Passport/service card/alien card number; signaturefor customers;

• contact data including telephone number; email address; nationality; gender; photo ID; postal address; physical addressfor customers;

• financial data including KRA PIN Certificate, bank account details foragents, partners,and suppliers;

• call data records including phone numbers that customers call or send messages to (or receive calls and messages from), log of calls, messages or data sessions on the Airtel network and your approximatelocation;

• transaction data, technical data, email data, profile data, usage data,cookie datamarketing and communication data;

• while visiting our premises visitors will be required to provide theirname, ID/passport number;andtelephone number;

• while visiting our Website, the server used by Web Host will record the following: Your IP Address; the date and time of your visit; the type of Internet Browser used; the URL of any website that you were directed from; and the personal information from your computer when you browse this site will be collected voluntarily.

4. Use of Personal Data

We generally use your personal data to facilitate the provision of telecommunication services to you and more specifically for the following reasons(this list is not completely exhaustive)

• to contact you with information relevant to the Services that you use or the loyalty programs that you participate inor may want to participate in, to answer questions or respond to other requests that you send to our customer service teams,

• to communicate some information with youi.e., responding to any of your queries, or alerts,

• to send you marketing or promotional messages, newsletters when you have consented/ opted in (you may contact us to opt out of receiving marketing messages);

• to process payments or billing of products or services;

• to allow forthe purchase and use of telecommunication services which include voice calls, data bundles, messaging and roaming capabilites etc.;

• to enable you to purchase products/ services (routers, simcards, internet cables, collocation, phones,)

• to improve internal operations such as managing and use of network, products and service offerings;

• to comply with any legalor regulatory requirement or for use by our lawyers in connection with any legal proceedings;

• for due diligence, identity verification, credit checks, fraud prevention, security purpose and debt recovery purposes;

• for purposes of making payments to suppliers, partners or agents;

• for research, statistical, survey and other scientific or business purposes.

5. Retention of Personal Data

Your Personal Data will be kept as long as is necessary to fulfill the purpose for which it was collected; for purposes of meeting legal and regulatory requirements or instituting or defending a legal claim.

6. Sharing of Personal Data

Due to the mutual trust with our customers, Airtel Kenya will maintain at all times the privacy and confidentiality of all personal datacollected. Such datamay only be disclosed when required by law or when in good faith we believe that such action is necessary or desirable to comply with the law, protect or defend the rights or property of Airtel.

Airtel may also share your personal data with law enforcement agencies; government agencies; and judicial courts in accordance with the law. For purpose of providing our services, we may share your personal data with third-party service companies or individuals which include our subsidiaries; agents; partners; and debt collecting companies. The third-party service companies or individuals are contractually boundnot to disclose the personal data to any third partyand to process your personal data using all appropriate safeguards.

7. Cross-Border Transfer of Personal Data

As a multinational operating company, your personal data may be transferred to or accessed by other affiliated companies or third-party vendors located outside the country. This transfer will be necessary and in accordance with the law or observance of a legal obligation. The transfer will also be conducted in compliance with laws on cross-border transfers ensuring adequate safeguards for the protection of the personal data.

8. Privacy Policy

You can access the Airtel Kenya Data Protection and Privacy Policy by clicking on this link Data Protection and Privacy Policy .

9. Cookies

We may store some of your data using "cookies” i.e a small text file that can be stored on and accessed from your device when you visit one of our websites. This enables us to recognize you when you visit our websites. The use of cookies allows us to identify you, track your preferences and the use of our websites.

Our website may contain links to other websites. Airtel will not be responsible for contents of other websites including their data collection practices and privacy policies.

10. Legal Rights

You have rights under data protection laws and regulations in relation to your personal data.You have the right to lodge a complaint with us regardingthese rights or contact the Office of the Data Protection Commissioner, the Kenya regulator for data protection issues.

11. Contents

All contents published on our website reflect the latest available information. There is a possibility that some of the content may be outdated,and this is not due to negligence, but is out of our control. Only formal documents are considered to be official and reflect all company changes. The company isnot to be held liable in respect to the content on this site if used in sole discretion. We have full rights to change content without prior notice.

12. Queries

In the event you have further queries to your personal data, please contact the Data Protection Officer at:

Data Protection Officer

Airtel Networks Kenya Limited

Parkside Towers, Mombasa Road,

P.O. Box 73146-00200, Nairobi, Kenya.

Email: privacy@ke.airtel.com

Tel: + 254 733 100 100

With the swift and fast developing services, Airtel reserves the right to change the Privacy Policy or Terms & Conditions when necessary.