a) Dial *544# and select option ‘Roaming.’

b) Airtel App: click https://bit.ly/3wkpL2E

c) Website: https://www.airtelkenya.com/prepaid-recharge

There are over 60 countries in the following five classified (regions) namely.

a) All 14 ONE AIRTEL Africa Countries including the India

b) Six (6) countries GULF Region

c) Twenty (20) countries in EUROPE

d) All two (2) countries of North America: USA & Canada

e) Additional twenty (20) countries in the REST of AFRICA

GULF COUNTRIES:

Israel, Jordan, Kuwait, UAE, Saudi Arabia, Qatar & Turkey.

EUROPE:

Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, United Kingdom, Luxembourg, Netherlands, Poland, Russia, Slovakia, Spain, Sweden, Switzerland & Ukraine

NORTH AMERICA:

America (USA) & Canada

Rest of AFRICA and ASIA:

Benin, Botswana,Ghana, Sri Lanka, Bangladesh, Burkina Faso, Cameroon, Ivory Coast, Guinea, Guinea Bissau, Liberia, Morocco, Re- Union, Senegal, Sierra Leone, Somali, South Africa, South Sudan, Sudan & Swaziland. Egypt, Mozambique, Zimbabwe & Lesotho.

All Airtel customers – both postpaid and prepaid, are eligible. Customers must have sufficient airtime balance. (Available Balance should be more than bundle price)

Once all the allocated roaming bundle volumes are used up, the Pay As You Go rates (browsing from airtime) for the specific roaming destination will automatically be applicable. Click the following link for roaming Pay As You Go rates – https://www.airtelkenya.com/prepaid/Roaming

No. Bundles will not be renewed automatically.

Yes. You can subscribe to the same bundle multiple times and use it.

Rollover of bundles benefits after validity period is not allowed.

No, Customers will not be able to transfer resources to other number i.e., no Me2U

Customers can check by dialing *544#, select the respective roaming bundle then select “Check balance” or use My Airtel App

No. The data roaming bundles will only work outside Kenya

Roam Like Home – Gulf

Rome Like Home Europe

Roam Like Home Africa

Roam Like Home North America

Covered Nations- Nigeria, Tanzania, Rwanda, Uganda, Zambia, Malawi, Niger, Sierra Leone, Burkina Faso, Gabon, Madagascar, Seychelles, Tchad, Congo B, Congo DR, India & Saudi Arabia.

Covered Nations are Rwanda and Uganda

Voice+Data Bundles

SMS+Data Bundles

Voice and SMS Combo pack with free data

Voice and SMS Combo pack with free data

You must be a prepaid customer to be eligible for the pack

No, all prepaid customers have roaming enabled by default.

You dial *544*90#, choose Roaming bundles. Or simply use My Airtel App

You dial *544*90# select Check Balance

Yes

Yes

No, you must exhaust the first pack before buying another pack.

Yes, once you exhaust the first pack

Roaming is a service that enables Airtel Customers make and receive voice calls, send & receive text messages, and use mobile data services when travelling outside Kenya, by means of using a visited network.

• Roaming with your Airtel Kenya line while travelling abroad will ensure you are always reachable even if you are thousands of miles away from home.

• At Airtel it is our main objective to provide you with a pleasurable roaming experience by ensuring global connectivity.

Prepaid

Go to settings> Mobile Data > and select Data roaming as “ON”

Postpaid

Postpaid customers need to activate International roaming service before leaving the country.

Customers will be required to visit an Airtel Shop for International roaming activation. A deposit is required to activate roaming on Post Paid

You can subcribe to Roaming bundles via USSD * 544# and choose ROAMING option. Or simply use My Airtel App

You can use roaming in any of these destinations. Please see a full list of rates and partners here

One Airtel roaming, exclusive to Airtel countries, is the only option that allows you to use discounted rates when you travel abroad to countries where airtel is represented.

Roam with your airtel SIM card in 13 countries; Chad, Congo. Democratic Republic of Congo, Uganda, Tanzania, Rwanda, Madagascar, Seychelles, Nigeria, Niger, Malawi, Zambia, Gabon, and India

Yes, you will need to select your preferred network. You can check the network operators partner list

You can call any destination within the country you are visiting by simply dialing the relevant area code and number.

To call home (Kenya): Dial + 254 followed by the desired number e.g., Airtel mobile, dial +254 7** ******, and for Nairobi landline, dial +254 20 xxxxxx.

To call other countries, simply dial + country code, area code, number, e.g., to call UK, dial + 4477 xxxxxxxxx.

To send SMS to Kenya or to an international number, type your message and send to the number as above.

Yes, if you are using a smart phone, you can just turn off your Data Roaming and still make and receive calls.

Yes, it is free to receive SMS whilst roaming.

Pricing depends on the country you are travelling to and the network option you select – so make sure you familiarize yourself with the Partner list & Our Rates before you travel.

If you are a postpaid subscriber, we will add roaming charges to your bill once we know the details of your usage. This is because we rely on overseas networks to inform us of the data, calls and SMS used on their network.

Yes, you will be charged for receiving calls in networks (operators) that are not within East Africa Regulation, namely; Tanzania, Uganda, Rwanda and South Sudan

When you switch on your phone in a new country there may be many visible networks.

Since Airtel Kenya does not have a contract with all networks in all countries, you will only be able to connect to a partner network.

If you keep your phone set to automatic network selection, it will select our partner network when you arrive. You’ll find at least one network in every destination mentioned in our Partner List.

One Airtel roaming, exclusive to Airtel countries, is the only option that allows you to use discounted rates when you travel abroad to countries where airtel is represented.

If your phone is not connecting automatically to a local network when you switch it on, you’ll need to check its settings are correct. Here are the steps you should take to get up and running.

a) Make sure your network settings are set to Automatic Network Selection.

b) Ensure you are in an area with good network coverage.

c) Allow your device up to three minutes after you turn it on for the first time to perform the network registration.

d) Your device should now automatically connect to the local network.

You can call us on +254-733-100-100 from your mobile phone. You can also email us on customerservice@ke.airtel.com

You can call us on +254-733-100-100 from your mobile phone. You can also email us on customerservice@ke.airtel.com

You can call us on +254-733-100-100 from your mobile phone. You can also email us on customerservice@ke.airtel.com

Yes, it is free to receive SMS whilst roaming.